A Producer’s Perspective: Module 7 – Claims Handling

A Producer’s Perspective: Module 7 – Claims Handling

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Course Description

This seminar introduces participants to, and develops their knowledge of, the claims handling process. Information and exercises will help improve understanding of the role and responsibilities of the insured, claimant, insurer and the producer in the investigation, negotiation and settlement of claims.

This seminar consists of ten (10) sections of material delivered in one (1) day.

Course Outline

Section 1 Fulfilling the Promise to Pay 60 minutes
Section 2 Participants in the Claims Process 30 minutes
Section 3 The Insurer’s Claims Department 30 minutes
Section 4 The Adjuster’s Role – Staff, Independent and Public 30 minutes
Section 5 Investigation – First and Third Party Claims 60 minutes
Section 6 The Policy – Exclusions, Limitations, Provisions, Statutory Conditions 90 minutes
Section 7 Industry Agreements 30 minutes
Section 8 Documentation and Preservation of Evidence 60 minutes
Section 9 Litigation Challenges 30 minutes
Section 10 Alternative Dispute Resolution 30 minutes

Continuing Education Credits

1) Alberta Insurance Council 7.5 hours
General Certificate
2) General Insurance Council of Manitoba 7.5 hours
3) General Insurance Council of Saskatchewan 0 hours
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